When we were talking to my daughter the other evening, she was struggling to manage a phone in one hand and a busy baby in the other, and I told her she just needed a third. Surprise! Science provides with a wearable robotic “third arm” that can punch through a wall. The “punch through a wall” feature seems particularly useful in the context of child care. Except, I’m sorry, the video makes it less than useful.

Nice gadget, but it requires one person to wear it, and a second person with two arms to control it remotely, effectively requiring four arms to enable three-armed activity, in which one of the three arms is rather clumsy. It’s going to require a better control mechanism, something with a neurological link to the wearer. As long as we’re doing that, why stop at three? Why not…eight? I am ready for my robotic exoskeleton that will let me climb walls and punch through walls and destroy walls any day now.

Oh, and do more efficient childcare, I guess.

No drama here. We all know that science and technology is the domain of cool heads, objective thought, and rational personalities, so this post is going to be a bit boring.

First up: the owner and founder of 8chan are locked in a bitter battle. The founder, Frederick Brennan, called the owner, Jim Watkins, some mean names, and he then replied in the manner of a true defender of Free Speech by siccing the government of the Philippines on him with an arrest warrant, threatening to put Brennan in prison for 10 years.

Watkins is pursuing Brennan under the Philippines Cybercrime Prevention Act. The law was enacted in 2012 despite outcry from rights groups and the United Nations, which warned that it was not in line with international norms. Amnesty International said that it “rolls back protection for free speech” and would have a “chilling effect” on speech in the country. It has most notably been used against journalist Maria Ressa in what the Committee to Protect Journalists labeled a “campaign of harassment.”

Yay Free Speech!

In other news…Twitter. That bastion of reasonable debate and discussion has gradually evolved to become an important arm of the government. Like Alexander Hamilton had the Federalist Papers, our current president has been calmly making arguments for a new way of communicating with the people via Twitter, and rich people have noticed. A billionaire, Paul Singer, is buying a sizable stake in the Twitter corporation, so that he can use his wealth to push Jack Dorsey around. The fact that he is a billionaire clearly informs us that he is competent and wise, so this can only improve the site. Money gives you the right to rule any aspect of the world you want to change.

Singer has even taken on whole countries: in 2016, after a relentless campaign, he secured a partial repayment of debts by Argentina, arising from its financial collapse in the early 2000s.

Maybe he’s going to give Twitter to The Donald as a Christmas present?

Speaking of Twitter, you know it has a policy of supporting anonymity, for good or ill, and banks away a lot of confidential information which you’re only supposed to see if you’re a wealthy capitalist who wants to advertise on the site. It turns out there’s another way: worm spies into the organization who will compromise security and sell information directly to their clients, like Saudi Arabia.

A week after returning to Twitter’s San Francisco headquarters, Abouammo logged into the system he used to verify users, according to the complaint. That system, sources who’ve accessed it told BuzzFeed News, stores information including email addresses, telephone numbers, and last log-in time — sufficient personal data to track down a user in real life.

Accessing two Saudi dissidents’ information — one a prominent critic with more than 1 million followers, the other an impersonator of a Saudi Royal family member — Abouammo allegedly passed the information to al-Asaker. Twitter had long been a godsend to dissidents: Unlike Facebook, it had no policy requiring people to use their real names, allowing critics of repressive government to speak more freely. The allegations threw its value as a tool of anonymous dissent into question.

Hey! No fair! You’re supposed to pay Twitter for those privacy breeches, not some random employee! You know I think Saudi Arabia could afford to pay through appropriate corporate channels and grease the right palms here.

There. I’ve had enough of the great minds behind our technological enterprises, I think I’ll sit here and just drink coffee for a while.

AleksandarN

My latest aggravation with the company: I upgraded to their newest version of the OS, Catalina, recently, and it looks and performs just fine, except for a couple of gigantic problems. Both Audacity, the great audio processing program, and OBS Studio, the most popular broadcasting software around, crash and die if you try to run them. It’s a conflict with how the OS manages permissions to access things like microphones and cameras. There a couple of ugly workarounds floating around that involve launching the programs from the Unix command line, but still, this is appalling.

Apple should have known about these conflicts long before the OS was released, and if they couldn’t fix them on their side, they should have flown a couple of engineers straight to those companies and helped them fix their code. It’s not as if Apple has a shortage of cash. I can understand how they might find it necessary to move forward, especially on issues that involve security, and break backwards compatibility…but then they are responsible for making the information available to enable apps to conform to the new standards.

Oh, yeah, and the camera software for my microscope is also broken. That’s a very narrow niche so I don’t expect a huge effort by Apple to make it work, but still, I’m sitting here feeling like my computer has been crippled in some of the functions I use most.

The novel Snow Crash analogized human minds to computer operating systems and suggested that they could be just as susceptible to bad code, like a mind virus. There’s a lot to like about the idea, but the book takes it very literally and has people’s brains being wiped and taken over by a mere brief exposure to a potent meme…which is ridiculous, isn’t it?

Maybe it would take repeated exposures to do that.

We’re doing the experiment right now. Facebook has these “content moderators”, a job farmed out offsite to groups of people who are required to view hours of atrocious content on a tightly regimented schedule built on the call center model. They don’t get to escape. Someone posts a video of someone being murdered, or of a naked breast, and they have to watch it and make a call on whether it is acceptable or not, no breaks allowed. No, that’s not quite right: they get 9 minutes of “wellness” time — they have to clock in and clock out — in which they can go vomit in a trash can or weep. It sounds like a terrible job for $29,000/year. And it’s having lasting effects: PTSD and weird psychological shifts.

The moderators told me it’s a place where the conspiracy videos and memes that they see each day gradually lead them to embrace fringe views. One auditor walks the floor promoting the idea that the Earth is flat. A former employee told me he has begun to question certain aspects of the Holocaust. Another former employee, who told me he has mapped every escape route out of his house and sleeps with a gun at his side, said: “I no longer believe 9/11 was a terrorist attack.”

Maybe Clockwork Orange was also a documentary.

It’s not all horrifying. Most of the work involves petty and mundane complaints from people who just don’t like what other people are saying, a domain where the principle of free speech applies. The company, other than the routine fact that it’s run by micromanaging assholes, is above average in how it treats its workers (which tells you what kinds of horrors are thriving under capitalism everywhere else, of course).

Everyone I meet at the site expresses great care for the employees, and appears to be doing their best for them, within the context of the system they have all been plugged into. Facebook takes pride in the fact that it pays contractors at least 20 percent above minimum wage at all of its content review sites, provides full healthcare benefits, and offers mental health resources that far exceed that of the larger call center industry.

And yet the more moderators I spoke with, the more I came to doubt the use of the call center model for content moderation. This model has long been standard across big tech companies — it’s also used by Twitter and Google, and therefore YouTube. Beyond cost savings, the benefit of outsourcing is that it allows tech companies to rapidly expand their services into new markets and languages. But it also entrusts essential questions of speech and safety to people who are paid as if they were handling customer service calls for Best Buy.

I think part of the problem is that we treat every incident as just another trivial conversational transaction, yet that is the least worrisome aspect of social media. There are obsessives who engage in constant harassment, and this approach just looks at it instance by instance, which means the obsessive simply has to escalate to try and get through. It ignores the possible of planned maliciousness, where organizations use the tools of propaganda and psychological manipulation to spread damaging ideas. You check one of their memes, they simply reroute around that one and try other probes with exactly the same intent. No one can stop and say, “Hey, this is coming from a bot farm, shut it down at the source” or “This guy is getting increasingly vicious toward this girl — kill his account, and make sure he doesn’t get another one”. It’s all about popping zits rather than treating the condition.

As long as Facebook and Twitter and Google persist on pretending this is a superficial symptom rather than a serious intrinsic problem with their model of “community”, this is a problem that will not go away.