Commenter Dunc pointed me to a long but fascinating article by Edward Zitron titled The Era Of The Business Idiot where he brutally analyzes how US businesses seem to have been taken over by owners and a managerial class that he calls Business Idiots who have become alienated from the actual manufacturing process of whatever their company produces, and make decisions that tend to work against actual productivity and quality in favor of things that advance their own careers and income. (The thrust of the article is similar to Cory Doctorow’s evisceration of the internet that he calls enshittification and the extension of that idea more broadly to American power.)
The Business Idiot thrives on alienation — on distancing themselves from the customer and the thing they consume, and in many ways from society itself. Mark Zuckerberg wants us to have fake friends, Sam Altman wants us to have fake colleagues, and an increasingly loud group of executives salivate at the idea of replacing us with a fake version of us that will make a shittier version of what we make for a customer that said executive doesn’t fucking care about.
They’re building products for other people that don’t interact with the real world. We are no longer their customers, and so, we’re worth even less than before — which, as is the case in a world dominated by shareholder supremacy, not all that much.
They do not exist to make us better — the Business Idiot doesn’t really care about the real world, or what you do, or who you are, or anything other than your contribution to their power and wealth. This is why so many squealing little middle managers look up to the Musks and Altmans of the world, because they see in them the same kind of specious corporate authoritarian, someone above work, and thinking, and knowledge.
