Even after the private, for profit, tax preparation companies got a sweetheart deal from the federal government that the government would not develop its own software for the free filing of taxes, which would be the logical thing for it to do, the greedy companies wanted even more. As part of the deal, the private companies were required to provide free filing options for lower income people but what they did was make the process of finding and using the free process so complicated that only about 2% of the people eligible to use it actually did so. This resulted in the companies getting about a billion dollars in additional revenue.
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