A couple who are friends of mine woke up yesterday to find that during the night, starting at midnight, hackers had got into their bank accounts and shifted money out of it to various other accounts in several steps during the night.
This kind of breaking into the security of banks and other businesses is not new. What was new was that the thieves had also at the same time hacked into their cell phone service provider and taken over their phone numbers so that they could not use the phones. What was worse, any text alerts that the banks might have been sending to them about suspicious account activity was going to the thieves. It was a nightmare for them to correct the situation because when they went to the local branch of their bank to report it, they were put through to the fraud office and the people there, in order to verify that they were who they said they were, wanted to send them a confirmatory text which of course they would not get because they no longer had a phone. It took them multiple calls all of yesterday and today to finally get the situation at least partly rectified. Now they have to go through the tedious business of telling all their contacts their new phone numbers.and also tell the businesses they deal with that use two-factor authorization of their new numbers.
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